Refund and Returns Policy
If we make an error with your order, or you receive defective or damaged Product, please call us at 800-233-6895 immediately. If you ordered the incorrect Product or need to return a Product for other reasons, our 30-day return policy is as follows:
(a) you may receive a refund or credit on most items by returning Products within the first 30 days of delivery to you. Products must be in their original packaging. Before we can accept your eligible return of any Product, you must call us at 800-233-6895 to obtain a Returned Merchandise Authorization (“RMA”) number. Write the RMA number on the shipping label of each box to be returned so we’ll know how to process your refund. Products returned to us without original and undamaged packaging, or without an RMA, may be rejected and will incur a 15% restocking fee. Returns beyond 30 days will not be accepted;
(b) all Products purchased from us may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, DVDs, extended warranties, online training passcodes (once issued) and classroom training (after training is scheduled).
If you are returning an AED or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund. Training purchases and AED management services are not refundable once scheduled or online passcodes have been issued.